As consumer use of financial mobile-banking services increases, so does the opportunity for financial institution risk and fraud, according to Steve Solberg, senior product manager for fraud at Fortent, a New York-based risk and compliance company. "The real risk for banks is that we don't know exactly the extent to which financial criminals are going to exploit mobile banking," says Solberg. "There isn't a track record of realized risk." No major instances of financial fraud from mobile banking have yet occurred because the service is in its infancy, he says. "Traditionally, banks have been reactive, which means once the boom falls and they take the loss, they find out how to prevent it," he says. Solberg recommends that when financial institutions begin to offer mobile-banking services, they should immediately establish policies and safeguards, such as user-authentication services, against mobile-banking fraud.